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PRIVACY POLICY

EFFECTIVE DATE: 31 JANUARY 2020

Your privacy matters to us. That is why we have put certain policies in place to protect you and us when you use our website and services.

We’ve outlined our policy for you to better understand how we collect, store and use the data we collect from you when you use our site. We’ve tried to make it as clear and concise as possible.

Should you want more information, feel free to contact us so that we can help you with your questions.


The policy applies to you if you are:

- Visiting our website - A customer who has ordered products from our website


What information does STILL collect

Information you provide us with:

Creating an Account: When you create an account with us, you provide your first name, surname, address, and a password. Your password will be one way encrypted, meaning we won’t ever know your password or have access to it. We store your credit card information with a third party who has the appropriate license to do so.

Purchasing products and using our service: When you make a purchase online, we only handle the pre- and post transactions. We make use of a third party who has the licensing right to facilitate the purchase and transaction.


Information We Collect From Third Parties

In some instances, parts of our website can be linked to other, third party accounts, or you may be able to register an account with us through a third party account.

Should you connect a third party account to your account with us, we may receive information about you and your profile on your third party account. We may also collect information and content that is publicly available on your third party account.

You can at any time adjust what information we collect through the privacy settings on your third party app.


Information We Automatically Collect

Some information we collect from you automatically when you use our website. These all relate to the way you use our website, so that we can make your browsing experience that much more efficient and seamless. This info includes information about the device you’re using, which internet browser, your IP address, URLs of certain pages and search terms.


Wi-Fi In Our Showroom

We love when our clients visit our showroom. Should you connect to our Wi-Fi in our showroom, we will receive certain information about you and the device you’re using.


Some of the info we’ll receive include:

Info about your device, including device type, operating system and technical capabilities. Your device’s MAC (Media Access Control) address. This is a unique number used to identify and distinguish a device from others. Your IP address Your RSSI (Received Signal Strength Indicator)


In addition to collecting the information above, we’ll also receive info on how you use our Wi-Fi when you’re in our showroom. This includes:

Websites you visit on your device while connected to our Wi-Fi Apps you use


Information From Cookies and Other Technologies:

We may make use of cookies, pixel tags and web beacons on our website, to better understand how you, our client, use our website. In the end, we want to make using our service as easy and straightforward as possible - so that you can get back to designing your dream bathroom.

We sometimes share the information we collect through these technologies with our vendors

We generally make use of cookies. Cookies are small files sent by a website and stored on a user’s computer through their web browser. They are designed to hold a small amount of data specific to a particular client and website (in this case, STILL). Cookies aim to make the user experience of the client better and provide the website/company with useful information on the user.

We only use cookies that are necessary, and we’ll make sure you’re aware of the fact that we use them every time you use our website. We don’t sell the information we collect with our cookies, but we may share the information we collect with our vendors.


Information We Collect When Visiting Our Showroom:

When you visit our showroom, we may collect some information from you. The idea behind the collection of in-store information is for us to better understand how our clients experience our showroom and what their interactions and behaviours are when visiting us.

Our in-house video cameras are, naturally, there for security purposes, but also there for us to analyse the behaviour of our clients in our showroom and to ultimately make our showroom a better, happy and efficient space.


How We Use Your Information

As we’ve said, we collect your information in order to use it in a way that will only enhance your experience with STILL. Here are some of the ways in which we’ll use the information we collect from you:

To improve our service and product offering.

To personalise your user experience on our website.

To help facilitate the seamless and successful delivery of your purchases.

To communicate with you. We believe in building relationships with our clients. We’ll use the
information we collect from you to communicate with you personally, b sending you updates on your purchase, provide you with information, send you recommendations and marketing material and any other internal business.


How We Share Your Information

As we’ve mentioned before, we only collect your information to ultimately make your experience with us better.


Sometimes we’ll share your information with our vendors. This is to help us in areas where we’d need some additional help and to enable our vendors to perform certain services for ys. These include:

Delivery services
Payment processing
Insurance claims processing
Data analytics
Maintenance services
Website related services (including web hosting)


Google Analytics

We make use of Google Analytics on our website to track activity on our website. These analytics provide us with important and useful information on how our users experience our website. This gives us the opportunity to constantly improve your browsing experience. Should you not want Google Analytics to collect information on how you use our website, you can install an opt-out tool in your preferred web browser. You can also opt-out of Google Analytics tracking by using Google’s Ads Settings function. In addition, you can make changes to third party app access on your device’s settings.


Business Partners

Sometimes we may work with other business partners, and these partners may promote or sell products to you through our website. From time to time we may also promote products or services on our website to you together with our business partners. In this case, we’ll make sure to make it clear that it’s a joint promotion, product or service with our partners. We’ll only share your information with them if it is related to a purchase or transaction.


Protecting Ourselves, Others and You

In order to protect ourselves, others and, most importantly, you, we reserve the right to read, access, preserve and disclose any information that we believe is necessary to comply with any applicable law, legal processes or law enforcement requests.


Your Consent

We want to keep you in the loop and make you feel assured. That’s why we will let you know before we share any of your collected information with any third party.

Access to Your Information and Choices You Have With Your STILL Account


Through your account settings, you can access, view, and edit the following information you’ve provided to us:

name
password
delivery address
billing address
email address
phone number


Accepting our policy

In order for both of us to feel rest assured, we ask that you accept our policy when using our website for browsing or buying purposes. This way, both parties will feel at ease and you can enjoy your experience with us.


Changes in our policy

Things change, and just like some things in life our policy may change or be updated once in a while. We reserve the right to change the policy at any given time without letting users know.