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TERMS AND CONDITIONS

EFFECTIVE DATE: 31 JANUARY 2020

These terms and conditions stipulate products, services and policies pertaining to the STILL Bathrooms brand. By using this website, you, the user, hereby agree to the terms and conditions as stipulated below.


1. GENERAL

STILL cannot be held responsible on rare occasions should products be discontinued due to the drop in the demand thereof Cliens/installers unsure of the installation of certain parts are urged to ask their consultant for advice prior to the installation of the product. We cannot be held liable for any loss or damage to goods on site. We cannot be held liable for any faulty installations or uphold guarantees by faulty installations by other parties.


2. PAYMENT

2.1 COD Clients

A 50% non-refundable deposit is required on all orders with the balance payable on arrival of goods in the warehouse before final delivery.

All other cash sales will require full payment on acceptance of order.

All goods that are being held for a client must be paid in full before being invoiced and put into storage.


2.2 Account Clients

Payment to be effected strictly in accordance with the terms and conditions governing your account facilities with STILL.

We reserve the right to uplift or remove all goods supplied if any of our terms and conditions are breached.

All goods remain the property of STILL until paid in full Interest of 2% per month will be charged on all overdue accounts.


2.3 Pricing Policy

All prices are subject to the Euro/Rand exchange rate. Any fluctuations in the exchange rate may affect prices quoted.

The order and price will be confirmed and fixed once payment has been received in full Orders will only be processed once the client has accepted the quotation.

All quotations are valid for 10 days only.

We reserve the right to refuse a quotation or sale if the price of a product was accidentally incorrectly listed on our website.


3. DELIVERY & DESPATCH

3.1 Order Processing

Order processing times vary depending on product supply and finish.

Although lead time for goods shipped by sea freight is estimated at an average of 8 - 12 weeks, we cannot guarantee or commit to this or any shorter period due to the volatile and uncertain nature of the shipping industry and various other unforeseen influences.


3.2 Delivery FAQs

3.2.1 Process of delivery
3.2.2 Changes to order
3.3.3 Stock availability

Someone from STILL Bathrooms will be in touch with you within three working days of placing an order. For more information on delivery and despatch, feel free to contact us directly.


4. RETURNS AND CLAIMS

4.1 Returns Policy

Clients may cancel their orders within 7 days of an order placed Should items be returned, it must be undamaged and in its original packaging.

The cost of the return is for the client’s account Products returned are subject to a 15% handling fee.

Return of items will only be accepted on selected items and if pre-approved by STILL Returned items will only be accepted if the condition of the product is in its original form, undamaged and in tact.

All sale (reduced) items are non-returnable and non-refundable.

No claims will be recognized unless made in writing within 48 hours of delivery.


5. INSTALLATION AND DESIGN SERVICES

The installation of one of our products and the accompanying design is as important to us as the product itself.

While we do not to installation or design ourselves, we will be more than happy to recommend someone independent of STILL to assist with your installation and design needs Our recommendations all know our products well and will take care in the installation or design thereof.

We have a comprehensive list of installers and designers who know our products.

We will assist in any way possible in connecting client and installer/designer.


6. AFTER SALES CARE

After the sale of a product, our team will support you and resolve any issues you may encounter Should you have any questions or need assistance, you are more than welcome to contact our showroom at any time for after sales care assistance.


7. USING OUR WEBSITE

7.1 Privacy Policy

Your privacy matters to us. That is why we have put certain policies in place to protect you and us when you use our website.

We’ve outlined our policy for you to better understand how we collect, store and use the data we collect from you when you use our site. We’ve tried to make it as clear and concise as possible. Should you want more information, feel free to contact us so that we can help you with your questions.


The policy applies to you if you are:

Visiting our website
A customer who has ordered products from our website


7.1.1 Your personal information

We collect the following personal information to ultimately make your experience when using our site better:

Your name and title

Your contact information including your phone number(s), delivery address, email address
Your financial information such as your account details when placing an order.


7.1.2 Accepting our policy

In order for both of us to feel rest assured, we as that you accept our policy when using our site for browsing or buying purposes. This way, both parties will feel at ease and you can enjoy your experience with us.


7.1.3 Changing our policy

Things change, and just like some things in life our policy may change or be updated once in a while. If we do change our policy, we’ll make sure to let you know by either sending you an email and making changes to this page.


7.2 Cookies

Cookies are small files sent by a website and stored on a user’s computer through their web browser. They are designed to hold a small amount of data specific to a particular client and website (in this case, STILL). Cookies aim to make the user experience of the client better and provide the website/company with useful information on the user.

We only use cookies that are necessary to analyze the way our website is used and to ultimately enhance the functionality of the website.

We don’t sell the information we collect with our cookies, and we don’t share it either.


7.3 Registering and creating an account

We want to make your experience with us seamless. Once you register on our website, we will collect and keep your personal information (as mentioned above) in order to tailor your experience to your specific needs.


7.4 Pricing on our website

We strive to make sure the pricing of our products on our website is correct at all times. In the event of an incorrect price of a product listed on our website, we reserve the right to refuse a quotation or sale if the price of a product was accidentally listed incorrectly.